Flightfox is a website which supports crowd-sourced research
of airfares and flight connections. The
idea is that, let’s say, you are flying from New York to Phoenix, and the
airline quotes you a round trip airfare of $1000. You think that’s a bit much, but you don’t
really have time to research it, so you go on Flightfox and ask for help. For a fee, which the website says starts at
$24, some travel experts will research ways to save you money. You choose the expert you like best, and work
with that person to book your trip.
It sounds like it is a good idea. I was not happy with the result.
We were planning a trip to take a tour (Rick Steves Adriatic
tour) that originates in Ljubljana, Slovenia, and ends two weeks later in
Dubrovnik, Croatia. I found that getting
to Ljubljana was not terribly hard. It
takes about 14 hours and you have to make multiple connections, but it looks
doable. But the return, from Dubrovnik
to Dallas/Ft. Worth, was really, really difficult. The only way to get back the same day was to
take a departure out of Dubrovnik at 6 AM (although it might be 7 by the time
we were going).
The fares ranged from pretty expensive to obscenely
expensive. I contacted American
Airlines, hoping to cut the expense by using some miles for part of the trip,
and ended up with a quote of over $5000 per person for the round trip. Using Kayak.com, I found fares in the $1200
to $1300 range, but the return trip from Dubrovnik was in nearly all cases
going to require an overnight stay in London or another European city (or,
worse, at an airport). The idea was to
come home on Saturday, and go to work on Monday. The idea was not to come home on
Sunday and go to work on Monday. Nor was
the idea to extend two weeks of vacation to two weeks and change.
So, I had just heard about Flightfox on the This Week inTravel podcast, and decided to try it. (Caution, this website is never current with what they have in iTunes.) They asked for a hell of a lot more than $24, though. I went ahead, and described our trip for the
experts. I tried to emphasize that my
problem was transit time rather than cost.
The ‘contest’ for my fee ran twenty-four hours. I received only eight bids from only three
contestants. Nobody did any better than I had for myself using Kayak.com or
other travel engines. They all focused on
beating the price when I was concerned with the duration of the return trip
combined with the extremely early departure required to get home in one
day. We ended up cancelling the Rick
Steves tour. A fourteen day tour is just not
feasible for people who are working for a living. We need to keep it to ten or twelve.
My conclusion is that Flightfox might be okay for someone
who is not an experienced traveler, but for someone like me (nearly two million
miles on American) it is a waste of time and money. I could be one of their experts, I suppose. But I still couldn't get you home from Dubrovnik.
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